Privacy Policy
This Privacy Policy explains what personal data Mentavita collects and processes, for what purposes we use it, and what rights users have when using our website, web interface, and mobile application. This is an English translation provided for convenience; the Russian version prevails.
1. General information
Mentavita is an AI service for emotional support and self-reflection and a platform to find a psychologist. The Policy follows Russian Federal Law No. 152-FZ "On Personal Data". For any data request, contact support@mentavita.ru.
Mentavita is not a medical service and does not replace professional therapy or psychiatric care.
2. Data we collect
- Account and registration data, profile and notification settings, plan and subscription status.
- User content: chat messages, journal entries and voice notes, mood marks, technique and experiment results, conversation trainer dialogs, mind map, weekly reports, community posts, support requests, and 👍/👎 feedback on AI answers.
- Consultation data: bookings, messages with the psychologist, call metadata, transcripts (only if enabled), BLS consent and logs.
- For psychologists: profile, education and qualification documents for verification.
- If you connect Health Connect on Android: daily summaries of sleep, resting heart rate, and steps.
- Technical data (device, browser, IP, session metadata), push tokens, install attribution, crash reports.
- Payment records (amount, date, plan, status). We do not receive or store full card details.
3. Health-related data
Mood, emotions, wellbeing, sleep, and the content of conversations may reveal health information — a special category of personal data. We process it only with your explicit consent and only to run the related features. You may withdraw consent at any time.
4. Purposes and legal basis
We process data to deliver core features (including personalized AI answers, bookings, and calls), verify psychologists, handle subscriptions and payments, send service notifications, show emergency contacts when a conversation shows signs of crisis, improve product quality, maintain security, prevent abuse, moderate content, provide support, and meet legal obligations. Legal bases: your consent (including separate consent for health data), performance of a contract, legal obligations, and legitimate interests.
5. AI processing and memory
AI answers, reports, insights, and the mind map are generated automatically: your message and the needed context are sent to an AI technology provider under contract. The AI remembers important facts from past conversations; memory depth depends on your plan. You can ask the AI to forget a fact or delete memory items. We use 👍/👎 feedback to improve answers and quality-tracing tools where users are identified by a pseudonymous ID instead of name or email.
6. Voice input and voice notes
Voice input is sent to a speech recognition provider to convert it to text. Journal voice notes are stored as audio files with the entry until you delete the entry or your account. Microphone access can be revoked in your browser or device settings.
7. Consultations, calls, transcripts, BLS
When you book a consultation, the psychologist receives what is needed to hold it and what you share. Calls run over real-time communication infrastructure; we do not record audio or video of consultations. A text transcript is created only if that option is enabled for the consultation. BLS is available only with a verified psychologist and after the client's consent; we keep the consent record, settings, and a start/stop log for client safety.
10. Security
We use access control, encrypted connections (HTTPS/TLS), logging, monitoring, pseudonymization in AI quality tools, and temporary links for exports and attachments. You can review signed-in devices and end sessions in profile settings.
11. Your rights
You may request access, correction, blocking, or deletion of your data, withdraw consent, export your data in profile settings, and file a complaint with Roskomnadzor or a court. Send requests to support@mentavita.ru from your account email.
12. Retention, export and deletion
We retain data only as long as needed for service operation, security, abuse prevention, and legal obligations. You can export your data and delete your account in profile settings; after deletion or consent withdrawal, data is destroyed or anonymized within the period set by 152-FZ unless the law requires longer storage (e.g. payment records). Deleting the account does not cancel an app store subscription.
Moderation and account suspension: when handling reports and violations we process the reported content and a record of the decision (reason, suspension period, date, moderator, and any appeal correspondence). We use it only for moderation, protecting other users, preventing repeat violations, and resolving disputes. We notify you of a suspension and of its lifting by email, push notification, and in-app notification.
A suspension does not delete your data: during a suspension your account data is kept unchanged and protected under this Policy, and you keep your rights, including requesting a copy of your data or account deletion via support (support@mentavita.ru). Suspension records are kept for the lifetime of the account and, after deletion, only in minimal form and no longer than needed to prevent repeat violations, resolve disputes, and meet legal obligations.
13. Age restrictions
The service is intended for users aged 18 and over. If you believe a minor has registered, contact support@mentavita.ru and we will delete the account.
14. Important notice
Mentavita is not intended for emergency mental-health intervention. If you are in immediate danger or crisis, contact emergency services or a licensed professional.
15. Policy updates and contacts
We may update this Privacy Policy from time to time. The new version becomes effective upon publication unless stated otherwise; we notify users of material changes in advance. Questions: support@mentavita.ru.